FREQUENTLY ASKED QUESTIONS

Can I have my bag now and pay for it later?
Yes! We offer a buy now pay later service through Klarna. Pls see the link below for all secure payment options.

How often do you re-stock sold out items?
We keep a continual eye on our stock and replenish the most popular items. However, when most items go out of stock we offer a PRE-ORDER option so you can get your bag a soon as our craftsman has finished it! Our average waiting time on pre-orders are 4 weeks. Please email us at info@esinakan.com if you have any further questions.

How do I report a problem with my order?
We are sorry to hear you have a problem with your order. We apologize in advance for any inconvenience we may have caused. 

  • If you have received a faulty or incorrect item(s) please email us with your order number and details so we can resolve any issues. When possible please attach any photos of damages your items may have incurred.
  • If you wish to return or exchange your item please visit our Shipping & Returns page for more information.

Is there a question that you couldn’t find an answer to? Please email us at info@esinakan.com

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