FREQUENTLY ASKED QUESTIONS
For free returns from the U.K., please, visit the link below:
For international orders, please email email@example.com with your order number for a free return label request.
For free repairs, please send your item back using the link above with a note inside the bag including the order number, name, return address and part to fix. If it is an order from outside the U.K., please return your item at your own expense to Esin Akan Returns, Lacuna, Unit 13-15 Wintonleas Industrial Estate, Monument Way West, Woking, GU21 5EN, U.K.
Can I have my bag now and pay for it later?
Yes! We offer a pay later service through Klarna. Pls see the link below for all secure payment options.
How often do you re-stock sold out items?
We keep a continual eye on our stock and replenish the most popular items. However, when most items go out of stock we offer a PRE-ORDER option so you can get your bag a soon as our craftsman has finished it! Our average waiting time on pre-orders are 4 weeks. Please email us at firstname.lastname@example.org if you have any further questions.
How do I report a problem with my order?
We are sorry to hear you have a problem with your order. We apologize in advance for any inconvenience we may have caused.
- If you have received a faulty or incorrect item(s) please email us with your order number and details so we can resolve any issues. When possible please attach any photos of damages your items may have incurred.
- If you wish to return or exchange your item please visit our Shipping & Returns page for more information.
ALL OTHER ENQUIRIES
For anything else, please get in touch with us by phone, email or chat icon on the right corner of our website. Please, remember to leave your email at the chat button so that we can come back to you during our office hours, Monday to Friday, 9 am-6 pm GMT.