RETURN INSTRUCTIONS
IF YOU ARE A CUSTOMER FROM THE UK
To generate your free returns label available to UK customers, please, email info@esinakan.com. We'll send the return label and further instructions by email.
IF YOU ARE A CUSTOMER FROM THE US
To generate your free returns label available to US customers, please click the link below to create your return label and follow the steps on the page.
Click Here: https://esin-akan-2.happyreturns.com/
IF YOU ARE A CUSTOMER FROM THE EU OR ROW
We offer full refund on all returns paid by the customer. Please, email info@esinakan.com the order number, the carrier and tracking number with the reason of return. You will receive refund once the return is delivered back to the return centre.
Address for Returns: Esin Akan Returns, 16 Croxted Road, SE21 8SW, London, UK | info@esinakan.com
RETURN INSTRUCTIONS
All returns must be returned in perfect, resalable condition, unused, with original packaging and (including boxes and dustbags and protective film intact on hardware.)
Damaged items such as those that are scratched, worn, or not in their original packaging or missing parts such as straps are not eligible for refunds. If you need any assistance, please contact Customer Care: info@esinakan.com
REFUNDS
We will process your refund within 3 - 5 working days of delivery and an email will be sent to confirm your return has been processed.
RETURN INSTRUCTIONS FROM PARTNER RETAILERS
If you made your purchase through a partnered retail location including Nordstrom or Macy's, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.