Widerrufsrecht

IF YOU ARE A CUSTOMER FROM THE UK

To generate your free returns label available to UK customers please, email info@esinakan.com.

Please open the attached PDF file and print the label. Then, attach the label to the original box, and drop the item off at the carrier's drop off point.

IF YOU ARE A CUSTOMER FROM THE US

Please click the link below to create your return label and follow the steps on the page.

IF YOU ARE A CUSTOMER FROM THE REST OF THE WORLD

Full refund upon receipt of return paid by the customer. Esin Akan does not offer free returns at this time outside the UK and the USA. However, we do offer free returns for international orders returning for an exchange or store credit. 

Please, email info@esinakan.com the order and tracking number with the reason for return. We'll provide the refund as soon as your item is received.

Return Address: 16 Croxted Road, SE21 8SW, London, UK | info@esinakan.com

RETURN INSTRUCTIONS

All returns must be returned in perfect, resalable condition, unused, with original packaging and (including boxes and dustbags and protective film intact on hardware.)

Damaged items such as those that are scratched, worn, or not in their original packaging or missing parts such as straps are not eligible for refunds. If you need any assistance, please contact Customer Care: info@esinakan.com

REFUNDS

We will process your refund within 5 working days of delivery and an email will be sent to confirm your return has been processed. 

RETURN INSTRUCTIONS FROM PARTNER RETAILERS

If you made your purchase through a partnered retail including Nordstrom or Macy's, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.