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HOW MAY I GET 10% OFF MY FIRST ORDER?

If you are a first time customer, please, sign up to our newsletter here:

https://www.esinakan.com/pages/signup-page

You'll receive your time restricted bespoke 10% discount code to the email you register with us.

WHO PAYS FOR SHIPMENT?

We offer Free Shipment to all UK and international customers. If your order is urgent, please, make a note at check-out.

WHO PAYS FOR TAXES AND DUTIES?

All taxes and duties to US are included in the price stated at checkout and covered by Esin Akan. Orders outside UK and US exclude taxes and duties and need to be paid by the customer receiving. Rates may vary depending on the country.

WHEN WILL I RECEIVE MY BAG?

Express shipment is two business days for the UK and three business days for orders outside the UK placed before 12 pm.
Next business day shipment is one business day for the UK, two business days for orders outside the UK placed before 12 pm.
The shipping date is the same day as the order if the order is placed before 12 pm Greenwich Time. Orders placed after 12 pm are shipped the next day. Orders placed after 12 pm Friday to 12 pm Monday will be shipped on Monday.
Our warehouse is closed during the official bank holidays in the UK. Please, order two days before the official holidays to receive your order before closure. Order received one day before or during the holiday period will be shipped on next working day.

WHICH COURIER WILL DELIVER MY BAG?

For UK deliveries we work with Royal Mail or DPD. During peak times such as the last two weeks before Christmas, we ship by DHL Express.

For international shipments, we work with DHL Express. During peak times such as the last two weeks before Christmas, we offer FREE DHL Express shipping for all UK and international orders.

WHAT IF I DON’T RECEIVE MY BAG AFTER IT IS SHIPPED?

Please email us at info@esinakan.com or by phone at +44 (0) 20 3608 2648 so that we can liaise with the courier and ask for further information. Please track your shipment and remain aware of the estimated delivery date.

WHAT IF I WANT TO RETURN MY BAG?

If you are not perfectly satisfied you may return items within 28 days. Please note, that returns must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.

UK BASED CUSTOMERS RETURNS

To generate your free returns label available to UK customers:

Use our free label printing service

Simply show the QR code below on your mobile phone at a Royal Mail Customer Service Point or Parcelshop, where we will scan the QR code and print the label for you. Click here to find your nearest drop-off location.

QR Code Link:

https://www.dropbox.com/scl/fi/yfafswl8fofvbg1l0zlsy/QRCode_Image.jpeg?rlkey=0js05i9kyydkjcqz9noww34wn&dl=0

Print at home

Please open the attached PDF file and print the label.

Return Label Link:

https://www.dropbox.com/scl/fi/k98rfe9roze664a2wy47d/Tracked_Returns_label_XE837463856GB.pdf?rlkey=ji32c6yluc6mbwqjrom5yv534&dl=0

Then, attach the label to the item, and drop the item off at a Royal Mail Customer Service Point or Parcelshop. Click here to find your nearest drop-off location.

US BASED CUSTOMERS RETURNS

To generate your free returns label available to US customers, please visit the link here and follow the instructions: https://esin-akan-2.happyreturns.com/

INTERNATIONAL CUSTOMERS RETURNS

Customers outside of UK and US shall pay for their own return fees. If you have any trouble, please email info@esinakan.com with your order number and return reason. We'll guide you accordingly.

All returns should be sent back in their unused condition with the original packaging provided. Gift cards are not returnable. We offer exchange or store credit only on sale items and items purchased with a promotion code.

For all further details please read our Terms & Conditions.

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