Frequently Asked Questions

Yes! We offer free shipping on all orders over £200/$250.

Items usually arrive within 1-5 working days of purchase depending on selected option at checkout.

We offer next day delivery for UK (for orders placed before 12pm) and express delivery worldwide. You will be able to select these options at checkout. To learn more about shipping options and delivery times, please click HERE

Our products are safely shipped globally from London, United Kingdom or New York, USA.

You will receive an email from us once your package is shipped with a tracking number and a link to track directly.

Yes, we offer free worldwide shipping on both full priced and sale items. Our average delivery time is 3-5 working days. This may vary due to customs clearance and other variables.

All prices on our website are inclusive of import taxes and duties. No additional charges are applicable on delivery. Local customs laws may apply.

We insure every purchase during the time it is in transit until delivery.

Your shipping confirmation email will provide you with a tracking number that will allow you to track your order via the relevant courier company.

Depending on the status of your order, it may be possible to cancel an item or request a different colour for an item you have already purchased. Please note, we’re unable to add an item to an existing order.

If you need to make any amendments to your order, please get in touch with our Customer Care Team by emailing to info@esinakan.com with your order number as soon as possible and we’ll do our best to help.

To see full details on the returns policy & process please click HERE.

If you have received a faulty or incorrect item(s) please email info@esinakan.com with your order number and details so we can resolve any issues. When possible please attach any photos of damages your items may have incurred.

We accept Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, ShopPay and Klarna.

On desktop click the arrow next to GBP £ button on top right corner to select your currency.

On mobile click hamburger icon on top right, and click GBP £ button to select your currency.

International pricing is calculated according to the current rate of exchange between the UK currency on our website and the local currency of the specified shipping destination. 

Exchange rates are updated regularly and you may acknowledge that such updates may affect product pricing on the website.

Esin Akan handbags carry a 12-month guarantee and lifetime repair service.

In the unlikely event that your handbag requires repair within 12 months of purchase, we will cover the cost of the repair, and return it to your chosen address free of charge. We require proof of purchase confirming that your item was bought directly from esinakan.com. Repairs will not be offered for items purchased second-hand or from unauthorised sellers. 

Please send your item back with a note inside the bag including the order number, name, return address and part to fix.

Please return your item at your own expense to Esin Akan Returns, 16 Croxted Road, SE21 8SW, U.K. and provide the tracking number to info@esinakan.com.

Normal wear and tear of the leather is excluded from our guarantee, and we are unable to repair marks or stains. To help prevent staining, we recommend avoiding contact with clothing made from strong dyes, such as dark denim. The natural softening of the bag’s shape over time is not considered a fault, as this occurs with regular use. 

Esin Akan offers a lifetime repair service. If your handbag requires repair after 12 months, we can provide a quote for the repair along with any associated shipping costs if you are unable to arrange return shipping yourself. Access to our lifetime repair service is only available with proof of purchase from Esin Akan. The lifetime repair service is not available for items bought second-hand or from unauthorised sellers.

Please send your item back with a note inside the bag including the order number, name, return address and part to fix and email the tracking number to info@esinakan.com.

Return Address: Esin Akan Returns, 16 Croxted Road, SE21 8SW, U.K.

To preserve the original look and feel of the leather, avoid direct sunlight, excessive humidity, and extreme temperatures. Esin Akan recommends gently wiping the leather with a slightly damp, soft cloth to remove any loose dirt. Please store in the Esin Akan dust bag in an upright position with paper stuffing, ensuring all straps and chains are placed inside the bag to avoid marking the leather. We recommend professional cleaning services when required.

Our exquisite hardware is meticulously crafted from responsibly sourced materials. In select cases, we have enhanced its resilience by applying a protective lacquer. To maintain the pristine condition of the hardware we recommend using a dry, soft microfiber cloth, applying gentle circular motions during cleaning. 

Please exercise caution, exposure to chemical substances like alcohol, hand sanitizer, acetone, hand lotions or sunscreen may compromise the original finish - resulting in discolouration and lacquer removal. If this occurs, promptly and gently clean the surface with a damp microfiber cloth and allow it to air dry. Furthermore, it is essential to avoid contact with rough or abrasive surfaces, as this may lead to scratches and irreversible damage to the hardware.