Esin Akan (“we” or “us”) of 65 Witham House, 13 Enterprise Way, London, SW18 1GB, UK is the data controller of personal information about you. We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it.
This policy has been prepared following the General Data Protection Regulation (EU) 2016/ 679 92 (“GDPR”) and the Data Protection Act 2018.
Information we may collect from you and why we collect it
We may collect and process the following types of information about you for the following purposes.
Information you provide to us by filling in forms on our site. This includes information provided at the time of registering to use the site, subscribing to our service, posting material, or requesting further services. The types of information we collect include your name and contact details. We collect and process this information to process your order, to arrange for the delivery of the product purchased, to manage any future repair of your product, and to provide you with relevant news and offers about our company and/ or our products. In doing so, we may keep a record of that correspondence to manage our relationship with you.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
To enable us to monitor and improve our site we may collect information about your visits to our site including traffic data, location data, the resources that you access, and other communication data.
We collect information relating to the device you use to access our site, including where available your IP address, operating system, and browser type, for system administration. To enable us to monitor and improve our site we may collect information about the device you use to access our site, including where available your IP address, operating system, and browser type, for system administration.
Website function and performance - some cookies are essential for the operation of our website. For example, they allow us to identify subscribers and ensure they can access the subscription-only pages. If a subscriber opts to disable these cookies, the user will not be able to access all of the content that a subscription entitles them to.
We utilize other cookies to analyze how our visitors use our websites and to monitor website performance. This allows us to provide a high-quality experience by customizing our offering and quickly identifying and fixing any issues that arise. For example, we might use performance cookies to keep track of which pages are most popular, which method of linking between pages is most effective, and to determine why some pages are receiving error messages.
We might also use these cookies to highlight articles or site services that we think will be of interest to you based on your usage of the website.
We use third-party cookies to allow us to remember your preferences. For example, cookies save you the trouble of typing in a username every time you access the site and recall your customization preferences.
We may also use third-party cookies to help us with market research, revenue tracking, improving site functionality, and monitoring compliance with our terms and conditions.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.
The legal basis upon which we collect and use your personal information
The personal information we process to fulfill your order, to arrange for the delivery of the product purchased, and to manage any future repair of your product is processed on the basis that it is necessary to fulfill our contract with you. We will also use that information for the legitimate interests of sending you information about our company and products, but we will provide you with an opportunity, at any time, to unsubscribe from receiving such information.
The personal information we collect when you subscribe to our newsletter using our website or when we undertake a survey is processed based on the consent that you give us at that time.
The personal information that we collect through cookies is processed based on consent, as indicated above.
Storage of your personal data
All information provided by you to us and kept by us is stored on secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential.
We ask you not to share your password with anyone. We will do our best to protect your personal data, but unfortunately, the transmission of information via the internet is not completely secure. Therefore, we are unable to guarantee the security of your data transmitted to our site, and we are not responsible for any breach of data security that is beyond our reasonable control. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Our communications are designed to tell you about the benefits we can offer so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the content of the communications is as interesting and relevant as possible.
How long do we hold your information?
Due to our commitment to offering a repair service for our products, we hold information about the purchasers of our products indefinitely.
Disclosure of your information
Your information may, for the purposes set out in this policy, be disclosed to:
Successors in title to our business;
Third-party consultants, contractors, or other service providers who may process your personal information on our behalf when providing services (including but not limited to IT support services) to us; and
Government bodies and law enforcement agencies and in order to comply with the law or the requirements of a regulatory authority.
We also use your information and permit selected third parties to use your information, to provide you with information about goods and services by post. We will do so on the basis that we have a legitimate interest to do so.
We use the marketing services of Facebook Inc (including Instagram) to better target our communications. As part of this process, an email address is provided. For security reasons and to protect your personal information, this data is ‘Hashed’ meaning your personal data is replaced with a non-personal tag that enables us via Facebook to track site visitors and record sales without using your actual personal data. For more information about how we share information with Facebook and how you can opt-out. Facebook Inc has self-certified to both the EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield regarding the collection and processing of personal data from our advertisers, customers, or business partners in the European Union and lawfully transfers EU/EEA personal data to the U.S. pursuant to our Privacy Shield Certification.
Your email address is shared with Klaviyo, a technology platform that enables us to send marketing emails to those who have opted in.
We share Cookie data with Google. This helps us analyze site traffic and behavior to improve our website performance. It also helps us to serve Google Paid Search Adverts to the most appropriate people, those most likely to want to find our website. The parent company of the Google group, Google LLC, remains self-certified under Privacy Shield on behalf of itself and its wholly-owned U.S. subsidiaries.
We review the data protection standards of every company that processes our data. All have contracts in place which set out how they meet the standards required for GDPR.
Our communications are designed to tell you about the benefits we can offer so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please email us at firstname.lastname@example.org to inform us.
You have a number of rights over your personal information, which are:
The right to make a complaint to the Information Commissioner’s Office (ICO) if you are unhappy about the way your personal data is being used – please refer to the ICO’s website for further information about this (https://ico.org.uk/);
The right to ask us what personal information about you we are holding and to have access to a copy of your personal information;
The right to ask us to correct any errors in your personal information;
The right, in certain circumstances such as where our use of your personal information is based on your consent and we have no other legal basis to use your personal information, to ask us to delete your personal information;
The right, in certain circumstances such as where we no longer need your personal information, to request that we restrict the use that we are making of your personal information;
The right, in certain circumstances, to ask us to review and explain our legitimate interests to you; and
The right, where our use of your personal information is carried out for the purposes of an agreement with us and is carried out by automated means, to ask us to provide you with a copy of your personal information in a structured, commonly used, machine-readable format.
You can unsubscribe from further emails from Esin Akan Ltd by using the unsubscribe facility on any promotional e-mails that we send you, or by editing the contact preferences for your profile on our site. You can also unsubscribe from any post mailings by emailing us at email@example.com. Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 20 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.”