We offer Free Shipment to all UK and international customers. If your order is urgent, please, make a note at check-out.
For UK deliveries we work with Royal Mail or DPD. For international shipments, we work with DHL. During peak times such as the last one week before Christmas, we offer FREE DHL express shipping for all UK and international orders.
Please email us at info@esinakan.com or by phone at +44 (0) 20 3608 2648 so that we can liaise with the courier and ask for further information. Please track your shipment and remain aware of the estimated delivery date.
If you are not perfectly satisfied you may return items within 28 days. Please note, that returns must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items. We offer a 28-day FULL REFUND and FREE RETURNS service worldwide.
To generate your returns label for UK orders, please visit the link below and follow the instructions: https://www.esinakan.com/pages/return-instructions
To generate your returns label for international orders outside the U.K, please email info@esinakan.com your order number, the reason for return, pick up address, contact name, email and phone number. You will then receive an email with return instructions.
All returns should be sent back in their unused condition with the original packaging provided. Gift cards are not returnable. We offer exchange or store credit only on sale items.
PAYPAL FREE RETURNS FOR INTERNATIONAL CUSTOMERS
Free returns are available for the goods paid with PayPal. Please, remember to sign up and activate your PayPal account on the following link to qualify for this service, before you complete your online purchase:
https://www.paypal.com/uk/webapps/mpp/refunded-returns
Return Address for UK, Europe and Asia:
Esin Akan Returns, Lacuna, Unit 13-15 Wintonleas Industrial Estate, Monument Way West, Woking, GU21 5EN, U.K
Return Address for US, Canada and Mexico:
Esin Akan Returns, 436 Church Lane, Allison Park, PA, 15101, U.S.A