Pls, contact us by email, phone or chat button. Office hours, Monday to Friday, 9 am-6 pm GMT.
T: +44-7717773754
Free Returns & Repair: https://www.esinakan.com/pages/faq
Become an Ambassador: https://ambassador.upfluence.co/esinakan
Innofashion Consulting: https://www.esinakan.com/pages/innofashion-consulting
Vi svarar gärna på alla frågor du har eller ger dig en uppskattning. Skicka bara ett meddelande till oss i formuläret nedan med alla frågor du kan ha.
(FROM 10TH - 20TH DECEMBER 2024)
Please, order by specified day and time for guaranteed Christmas delivery. Please bear in mind shipping delays can always occur so ordering earlier is safer.
UK- Order by 20th December, 12pm.
US & Canada- Order by 19th December, 12pm.
All of Europe- Order by 19th December, 12pm.
Rest of World- Order by 18th December, 12pm
Our products are safely shipped globally from London, United Kingdom or New York, USA.
Orders placed between 1st and 20th December are eligible for extended returns till 15th January 2025.
All orders will arrive in branded gift boxes and/or shopping bags ready to treat yourself and/or loved ones. All leather bags come in protective and versatile cotton tote bags.
We offer Free Shipment to all UK and international customers. If your order is urgent, please, make a note at check-out.
If you are not perfectly satisfied you may return items within 28 days. Please note, that returns must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.
UK and US Orders: Free Returns & 28 Day Full Refund on all orders.
EU and ROW: Free returns for orders £200 and above.
Please visit https://www.esinakan.com/pages/return-instructions and follow the instructions.
For all further details please read our Terms & Conditions.
US Orders: All taxes and duties to the U.S. are included in the price stated at checkout and covered by Esin Akan. If the order is returned the customer will be refunded in full including any local sales taxes charged.
UK Orders: VAT is included in the prices and it will be calculated and shown at checkout. There are no import duties or taxes applicable on UK orders. If the order is returned the customer will be refunded in full including any local sales taxes charged.
EU Orders: All orders are shipped on a Duty Tax paid and included in the purchase price. Rates may vary depending on the country. If the order is returned the customer will be refunded in full including any local sales taxes charged.
ROW Orders: All orders are shipped on a Duty Tax paid and included in the purchase price. Rates may vary depending on the country. If the order is returned the customer will be refunded in full including any local sales taxes charged.
Since Brexit, all orders arriving to a country that is a member of the European Union, need to undergo a customs clearance process that doesn't require any payment. The courier company DHL or UPS will contact you via email and ask you to provide a few documents. If you have any questions during this process, please, contact us at info@esinakan.com. We are here to help.
UK - FREE
Standard Delivery: FREE (2-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery (for orders placed before 12pm): £10 (Next Day, 9am-6pm, Mon-Fri)
USA - FREE
Standard Delivery: FREE (4-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: £15 (1-3 Business Days, 9am-6pm, Mon-Fri)
All import duties and taxes to The United States are included in the price stated at checkout.
EU - FREE
Standard Delivery: FREE (4-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: £15 (1-3 Business Days, 9am-6pm, Mon-Fri)
REST OF THE WORLD
FREE standard shipping via courier: (4-6 Working Days, 9am-6pm, Mon-Fri)
Express Delivery: (2-5 Business Days depending on destination, Mon-Fri, 9am-6pm, Mon-Fri)
For UK deliveries we work with Royal Mail or DPD. During peak times such as the last two weeks before Christmas, we ship by DHL Express.
For international shipments, we work with FEDEX, UPS or DHL Express. During peak times such as the last two weeks before Christmas, we offer FREE DHL EXPRESS shipping for all UK and international orders.
Please email us at info@esinakan.com so that we can liaise with the courier and ask for further information. Please track your shipment and remain aware of the estimated delivery date.
