RETURN INSTRUCTIONS

IF YOU ARE A CUSTOMER FROM THE UK

To generate your free returns label available to UK customers,  please, email info@esinakan.com to request your return label and follow the return instructions below. 

IF YOU ARE A CUSTOMER FROM THE US

To generate your free returns label available to US customers, please click the link below to create your return label and follow the steps on the page.

IF YOU ARE A CUSTOMER FROM THE EU OR ROW

We offer full refund on all returns paid by the customer. Items sent from outside the UK need to be returned with all shipping and duties prepaid and the customs declaration marked as “Return of unwanted goods”.

Please, email info@esinakan.com the order number, the carrier and tracking number with the reason of return. You will receive refund once the return is delivered back to the return centre.

Address for Returns: Esin Akan Returns, Access Storage, 443 Norwood Road, London, SE27 9DQ, United Kingdom

info@esinakan.com

RETURN INSTRUCTIONS

All returns must be returned in perfect, resalable condition, unused, with original packaging and (including boxes and dustbags and protective film intact on hardware.) 

Damaged items such as those that are scratched, worn, or not in their original packaging or missing parts such as straps are not eligible for refunds. If you need any assistance, please contact Customer Care: info@esinakan.com 

REFUNDS

We will process your refund within 5 working days of delivery and an email will be sent to confirm your return has been processed. 

RETURN INSTRUCTIONS FROM PARTNER RETAILERS

If you made your purchase through a partnered retail location including Nordstrom or Macy's, then any return will need to be made in accordance with the return/cancellation policy of the relevant retailer and should not be returned directly to us.