SHIPPING & RETURNS
Our products are safely shipped globally from London, United Kingdom or New York, USA..
FREE WORLDWIDE SHIPPING
FREE RETURNS
If you are not perfectly satisfied you may return items within 28 days. Please note, that returns must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.
UK and USA: Free Returns & 28 Day Full Refund on all orders
REST OF THE WORLD: Full refund upon receipt of return paid by the customer.
Please visit RETURN INSTRUCTIONS page and follow the instructions to generate your label. For further details please read our Terms & Conditions.
TAXES AND DUTIES
UK & US: All taxes and duties to the U.S. are included in the price stated at checkout and covered by Esin Akan. If the order is returned the customer will be refunded in full including any local sales taxes charged.
REST OF THE WORLD:: Local taxes and duties are the responsibility of the recipient. These charges are set by local authorities and are collected by the carrier at the time of delivery. Rates may vary depending on the country.
Since Brexit, all orders arriving to a country that is a member of the European Union, need to undergo a customs clearance process. The courier company DHL or UPS will contact you via email and ask you to provide a few documents. If you have any questions during this process, please, contact us at info@esinakan.com. We are here to help.ESTIMATED TIME OF DELIVERY
UK - FREE
Standard Delivery: FREE (2-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery (for orders placed before 12pm): £10 (Next Day, 9am-6pm, Mon-Fri)
USA - FREE
Standard Delivery: FREE (3-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: £15 (1-3 Business Days, 9am-6pm, Mon-Fri)
All import duties and taxes to The United States are included in the price stated at checkout.
EU - FREE
Standard Delivery: FREE (3-5 Business Days, 9am-6pm, Mon-Fri)
Express Delivery: £15 (1-3 Business Days, 9am-6pm, Mon-Fri)
REST OF THE WORLD
FREE standard shipping via courier: (3-6 Working Days, 9am-6pm, Mon-Fri)
Express Delivery: £25 (2-3 Business Days depending on destination, Mon-Fri, 9am-6pm, Mon-Fri)
CARRIER COMPANIES WE WORK WITH
For UK, US and international deliveries we work with UPS, Fedex and DHL. During peak times such as the last two weeks before Christmas, we ship by DHL Express.
During peak times such as the last two weeks before Christmas, we offer FREE EXPRESS shipping for all UK and international orders.
WHAT IF I DON’T RECEIVE MY BAG AFTER IT IS SHIPPED?
Please email us at info@esinakan.com with your order number so that we can liaise with the courier and ask for further information. Please, track your shipment and remain aware of the estimated delivery date.